1. Information We Collect
When you use our website at https://mabrooktech.com/, contact us via forms, book a service, or interact with our AI chatbot, we may collect:
- Contact Information: Name, email address, phone number, and company name.
- Project Details: Information about your project requirements, budget, and timeline.
- Technical Data: IP address, browser type, device information, and usage patterns (via cookies and analytics).
- Chat History: Conversations with our AI chatbot for service improvement.
2. How We Use Your Information
We use the collected information for:
- Responding to your inquiries and providing requested services.
- Sending booking confirmations, payment receipts, and service updates.
- Improving our website, chatbot, and service offerings.
- Sending occasional newsletters and marketing communications (only with your consent).
- Complying with legal obligations under UAE and international law.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Essential Cookies: Required for the website to function (session management, security).
- Analytics Cookies: Google Analytics 4 and Facebook Pixel to understand how visitors use our site.
- Functional Cookies: Remember your preferences (language, currency, cookie consent). Currency display may use the country inferred from your IP address to choose a local currency; we do not request precise device location for this purpose.
You can control cookie preferences through our cookie consent banner. You may also disable cookies in your browser settings, though some features may not function properly.
4. Third-Party Services
We may share data with trusted third-party service providers:
- Google Analytics: Website traffic analysis.
- OpenCode Zen / OpenAI / Google Gemini: AI chatbot responses when enabled. Do not send passwords, payment-card information, identity documents, or other confidential information through chat. Some free-model providers may retain prompts to improve their services; the chatbot uses our approved knowledge base whenever AI is unavailable.
- Payment Gateways: PayPal, Stripe, and other processors for service payments.
- Email Service: SMTP provider for transactional emails.
These third parties are contractually obligated to protect your data and use it only for the services they provide.
5. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy. Contact form submissions, booking records, and payment transactions are retained for business and legal compliance purposes. You may request deletion of your data at any time.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and access controls to protect your personal information. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction (including GDPR for EU residents), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict processing of your data.
- Data portability.
- Withdraw consent at any time.
To exercise any of these rights, contact us at the details below.
8. Contact Information
For privacy-related inquiries, please contact:
MabrookTech
Silver Tower, Business Bay, Dubai, United Arab Emirates
9. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance of the updated policy.